Shipping & Delivery

Processing Your Order

All orders placed by 18.00 on a working day will be processed and dispatched from our warehouse within 1.5 hours for Tirana, Durrës, Kruja and Fushë-Kruja; next day for the other cities.

All orders will be processed and dispatched from our warehouse within 3 business days.

Orders placed on weekends and public holidays will be processed on the next working day. 

Shipping

Shipping is done through our corrier services and will arrive to you withing 3 days depending on your location. You will be notified with an email when your order is despached. 

Transportation costs depend on your location and the weight of the products ordered. It is automatically calculated in Your Chart once you select a shipping option and before you complete the order. 

Receiving Your Order

Megatek, through its carrier, shall deliver the ordered goods at the address specified by the Client in the nearest point accessible to the address from the vehicle and it doesn’t take responsibility to shift or assembling the products

Problems with your Order

We want you have the best online shopping experience, so if you have any problems with your order, please contact our online customer service team by phone, e-mail or livechat. 

Phone: +355 (0) 4 2388 399

Email: logistics-support@megateksa.com


Contacting Customer Service

When you contact Customer Service by phone or e-mail, please provide the following information so we can assist you as quickly as possible

  1. Your Name                     
  2. Date your order was placed, if applicable
  3. Your Sales Order Reference Number, if available
  4. Your Tracking Number, if available
  5. Brief description of the problem you are experiencing

If you e-mail us, we will investigate your enquiry and get back to you as soon as possible.

If you call us you will speak directly to customer service.

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